Refund Policy

1. We can cancel the order for you while the order is still in the processing stage. But we cannot cancel the order when the package is already in transit.

2. You may return products within 7 days (from the date you receive the items) for exchange or refund. The original bag and tag should be intact, not be damaged.

3. We cannot provide return shipping labels. Therefore, if the products you received have any quality problems or we have shipped you incorrect items, incorrect color or size, please take photos of the product you received and contact our customer service Email service@cherrybetty.com. We will provide you with a reasonable solution. Such as re-ship or partial refund compensation. If the problem is just because you don’t like the product you received, you may need to bear the return shipping fee.(The specific amount is determined by USPS and paid to USPS not us)

For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.

Please note the following items cannot be returned or exchanged:Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories.

We do not accept returned items that were sent back by you directly without checking with us first.

Please do not make returns directly to the address on the package received. only send to the address that our customer service provided.

Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.

The original shipping fee and insurance are non-refundable.

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by cherrybetty.com